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qwertyModerator
Guru


Reged: 02/25/06
Posts: 2609
Paypal tells buyers to destroy item rather than return
      #21722 - 01/04/12 03:50 PM

PayPal Tells Buyer To Destroy Purchased Violin Instead Of Return For Refund.

http://consumerist.com/2012/01/paypal-te...for-refund.html

Paypal really needs to work on their 'counterfeit' refund/return policy.

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Bilbo_BagginsAdministrator
Guru


Reged: 02/23/06
Posts: 2789
Loc: Dallas, Texas
Re: Paypal tells buyers to destroy item rather than return [Re: qwerty]
      #21727 - 01/05/12 12:45 AM

redonculous

We're only getting the seller's side of the story there so it is a lot slanted toward pity for the seller.

However, regardless of whether or not it was documented a fake, destruction of the item is stupid.

Put then, we've come to know paypal and I can't way I am surprised.


--------------------
They who .. give up .. liberty for .. security,deserve neither liberty or security-Ben Franklin 1759

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qwertyModerator
Guru


Reged: 02/25/06
Posts: 2609
Re: Paypal tells buyers to destroy item rather than return [Re: Bilbo_Baggins]
      #21731 - 01/05/12 03:27 PM

I agree, destruction of items by anyone other than the proper authorities is a bad idea.

I wonder if Paypal has opened themselves up to lawsuits.

Quote:


10.1.b. [...]

If a buyer files a Significantly Not as Described (SNAD) Claim for an item they purchased from you, you will generally be required to accept the item back and refund the buyer the full purchase price plus original shipping costs. You will not receive a refund on your PayPal fees. Further, if you lose a SNAD Claim because we, in our sole discretion, reasonably believe the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back (it will be destroyed). PayPal Seller protection will not cover your liability.




There doesn't appear to be any need for legal proof of counterfeits; only Paypal's "sole discretion".

I wonder how enforceable this section of the user agreement is. I doubt it's really enforceable in all jurisdictions.

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ReneRomann
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Reged: 04/28/08
Posts: 203
Loc: Rostock, Germany
Re: Paypal tells buyers to destroy item rather than return [Re: qwerty]
      #21747 - 01/07/12 03:22 PM

I'd say it's not enforcable...
But as far as I can see, there is no such policy in the ToU of PayPal over here in Germany.

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